Method Lab · Effective 4 November 2026
Refund & Cancellation Policy
This policy covers purchases of the CAT 2026 Method Lab digital PDF. If something goes wrong, email methodlab.support@gmail.com with the email used at checkout, payment reference, and a short description of the problem.
When we offer a refund
- Duplicate charge: If two successful payments were collected for the same order, we refund the extra payment.
- Missing download: If payment succeeded but you did not receive access, we will restore access or refund you if we cannot deliver the file.
- Wrong, defective, or materially different file: We will supply the correct, working PDF or refund you if we cannot provide the product described at purchase.
Cancellations and changes of mind
If you paid but access has not yet been issued, email us immediately to request cancellation. Delivery is intended to be automatic, so access may already have been issued. Once the correct PDF has been made available, we do not ordinarily offer change-of-mind refunds. This does not affect the remedies above or your rights under applicable law.
Process and timing
We aim to reply within two business days. We will check the payment and delivery records and confirm the outcome by email. We aim to initiate approved refunds within five business days of approval, to the original payment method. The time it takes for the credit to appear depends on the bank or payment provider.